Refund policy

Return & Refund Policy

Return Period

If you wish to return an item, you must contact us within 14 days of receiving your order.

Returns requested more than 14 days after delivery will not be accepted.

Please do not send any item back without contacting us first. All returns must be approved by us before being shipped.

Customer-Initiated Returns

If you wish to return an item for personal reasons, such as a change of mind or a difference in size, color, or appearance from what you expected, the following conditions apply:

  • A 10% restocking fee based on the product price will be deducted from your refund.

  • You will receive a refund of the product price, less the 10% restocking fee.

  • Original shipping charges are non-refundable.

  • Customs duties, import taxes, and related fees are non-refundable.

  • You are responsible for all return shipping costs to Japan.

Return Conditions

Customer-initiated returns will only be accepted if the item meets all of the following conditions:

  • Unused

  • Unworn

  • Unwashed

  • All original tags are attached

  • In its original condition, without stains, damage, odors, or other signs of use

If the returned item does not meet these conditions, we may refuse the return or refund.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, please contact us within 14 days of receiving your order.

To help us assess the issue, please email us clear photos showing the defect or incorrect item.

After reviewing the photos and your order details, we will determine the most appropriate resolution based on the condition of the item and the circumstances of the order. This may include:

  • Return of the item and a full refund

  • A full or partial refund without requiring the item to be returned

  • Shipment of a replacement item

If we require the item to be returned, we will cover the return shipping cost. No restocking fee will be charged for defective or incorrect items.

In the case of a full refund for a defective or incorrect item, we will refund the product price, original shipping charges, and any customs duties or import taxes paid with your order.

Please do not return a defective or incorrect item until you have received return instructions from us.

Refund Processing

If a return is required, we will inspect the item after it arrives at our location in Japan.

Once the inspection is complete, we will process the refund through Shopify within 3 business days.

If we determine that a return is not required, we will notify you and process the applicable refund accordingly.

After we process your refund, the time it takes for the funds to appear in your account may vary depending on your credit card company, bank, or payment provider.

Return Address

After your return has been approved, please send the item to:

kimonocafe
327 Kashiwaya-cho
Shimogyo-ku, Kyoto-shi
Kyoto 600-8066
Japan

Please do not send any item to this address without prior return authorization from us.

Non-Returnable Items

The following items are not eligible for customer-initiated returns:

  • SALE collection items

  • Used, worn, or washed items

  • Items with original tags removed

  • Items that have been stained, damaged, altered, or have acquired odors while in the customer's possession

  • Items for which a return request was not made within 14 days of delivery

These exclusions do not apply to items that are defective or were shipped incorrectly by us.