Shipping policy

Shipping Policy

Shipping Destinations

We currently ship orders from Japan to the United States.

Shipping Method

All international orders are shipped from Japan via Japan Post EMS (Express Mail Service).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Order Processing Time

Orders are normally processed and shipped within 3 business days after your order is confirmed.

Orders are not processed or shipped on Saturdays, Sundays, or Japanese national holidays.

Processing and shipping may also be temporarily suspended during extended holiday periods in Japan, including the New Year holidays. If a significant delay is expected, we will notify you by email.

Please note that the processing time above refers only to the time required to prepare and dispatch your order. International transit time and customs clearance time are not included.

Shipping Rates

We offer the following shipping rates to the United States.

  • For orders with a merchandise subtotal of less than USD 200: USD 36 flat-rate shipping

  • For orders with a merchandise subtotal of USD 200 or more: Free shipping

Free shipping eligibility is based on the merchandise subtotal after discounts and before shipping charges, customs duties, import taxes, and other applicable taxes or fees.

All amounts are in U.S. dollars (USD).

Customs Duties and Import Taxes

Orders are shipped on a DDP (Delivered Duty Paid) basis.

Applicable customs duties and import taxes are calculated and collected at checkout together with your order payment.

Because these charges are collected in advance, you will generally not be required to pay additional customs duties or import taxes upon delivery.

Please note that customs duties, import taxes, and related fees paid at checkout are non-refundable for customer-initiated returns.

If you receive a defective or incorrect item, please refer to our Return & Refund Policy for information regarding refunds of customs duties and import taxes.

Estimated Delivery Times

EMS delivery to major cities in the United States is estimated to take approximately 11–12 days after dispatch. Order processing time is additional. Delivery may take longer depending on the destination, customs clearance, transportation conditions, and other factors.

Delivery times vary depending on the destination, customs clearance, postal service conditions, and other circumstances beyond our control.

Any estimated delivery date displayed at checkout or provided through tracking information is an estimate only and is not guaranteed.

Delays may occur due to customs inspections, severe weather, transportation disruptions, peak shipping periods, or other circumstances beyond our reasonable control.

Tracking

All orders are shipped via EMS with tracking.

Once your order has been shipped, we will provide you with a tracking number by email.

Please use the tracking information to monitor the delivery status of your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your shipping address before completing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been shipped, but we cannot guarantee that changes can be made once an order has been processed or shipped.

We are not responsible for delivery delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

Undeliverable, Unclaimed, or Refused Packages

If a package is returned to us because of an incorrect or incomplete address, failure to accept or claim the package, or refusal of delivery for reasons not attributable to us, it will be treated as a customer-initiated return.

In such cases:

  • Original shipping charges are non-refundable.

  • Customs duties, import taxes, and related fees are non-refundable.

  • A 10% restocking fee based on the product price will be deducted from the refund.

  • Any return shipping costs or other charges incurred in returning the package to Japan may also be deducted from the refund.

For orders that qualified for free shipping, the original outbound shipping cost will not be deducted solely because the order received free shipping.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible.

We will review the tracking information and circumstances and, where appropriate, initiate an inquiry with Japan Post.

If the contents of your order are damaged, please keep the item, all packaging materials, the shipping box or envelope, and the shipping label. We may ask you to provide photographs as part of our investigation.

Please do not discard the item or packaging until the issue has been resolved.

We will determine the appropriate resolution after reviewing the circumstances and, where applicable, the results of the carrier's investigation.

Returns and Refunds

For information regarding returns, refunds, defective or incorrect items, return shipping costs, restocking fees, and the treatment of customs duties and import taxes, please refer to our Return & Refund Policy.